FAQ

Find quick answers to the most common questions about our Bali tours, pricing, bookings, transportation, and customer service.

WHAT KIND OF TOURS DO YOU OFFER?

We offer private and customizable tours across Bali, including Ubud, Nusa Penida, Uluwatu, Bedugul, Kintamani, Lovina, and more - ideal for individuals, couples, families, or groups

CAN I CUSTOMIZE MY ITINERARY?

Absolutely, we tailor every trip to your preferences, including destinations, timing, and experiences.

IS HOTEL PICK UP AND DROP-OFF INCLUDED?

Yes, our private tours include pickup/drop-off in Ubud,Seminyak,Kuta,Sanur,Nusa Dua and Canggu.

WHAT TYPES OF VEHICLES DO YOU USE?

We use clean, air-conditioned vehicles - from compact cars to Toyota Hiace and minibuses, driven by English-speaking drivers and optional licensed guides.

ARE ENTRANCE FEES OR MEALS INCLUDED?

Some tours include entrance fees and meals. Please check each our tour description for exact inclusions.

DO YOU OFFER AIRPORT TRANSFERS?

Yes, we provide private transfers to and from Ngurah Rai Airport to any area in Bali.

HOW DO I MAKE A BOOKING?

Bookings can be made via website, WhatsApp, or email. Confirmation is sent within 24 hours.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Cash, secure card payments, PayPal, and bank transfers are accepted.

CAN I BOOK A tour at the last minute?

Yes, if available. It’s best to book 1-2 days in advance.

DO YOU HAVE GUIDES IN OTHER LANGUAGES?

Yes! We can arrange guides in Italian, German, French, Spanish, Japanese, and  Mandarin ( upon request ).

ARE YOUR TOURS CHILD OR SENIOR-FRIENDLY?

Yes! We design trips for all ages and fitness levels, tailored for comfort and safety.

DO YOU OFFER B2B OR AGENT RATES?

Yes, contact us for partnerships, group packages, or MICE offers.

WHAT HAPPENS IF IT RAINS?

Tours operate rain or shine. We have indoor backup activities and communicate adjustments as needed.

CAN I CANCEL OR RESCHEDULE?

Yes. We offer flexible cancellation. Please contact us early for changes.

HOW DO I CONTACT YOU?

Via WhatsApp ( +62 889 8729 9714 ), email ( info@baliexperienceservicetours.com ), or contact form on our website.

DO YOU OFFER NUSA PENIDA TOURS?

Yes, private and shared options are available, including snorkeling, car and driver, lunch, and transfers.

CAN YOU PLAN A HONEYMOON?

Yes, with experiences like floating breakfasts, couple spas, romantic dinners, and surprise setups.

ARE YOU DRIVERS ALSO GUIDES?

Drivers provide basic info, and licensed guides can be added for deeper experiences.

DO YOU OFFER WHEELCHAIRS/STROLLER ACCESS?

Yes, let us know in advance and we’ll adjust the route accordingly.

IS TIPPING EXPECTED?

Not required, but appreciated. Most guests tip IDR 100,000-200,000/day for drivers or guides.

IS TRAVEL INSURANCE INCLUDED?

No, please arrange your own travel insurance for coverage during your trip.

WHAT MAKES BALI EXPERIENCE SERVICE TOURS ( B.E.S.T.) DIFFERENT?

Local expertise, over 10 years of experience, flexible planning, and top-rated personalized service.

CAN YOU ORGANIZE GROUP TRIPS OR EVENTS?

Yes! We handle reunions, incentive trips, birthdays, and special occasions end-to-end.

CAN YOU PROVIDE PHOTOGRAPHERS OR DRONES?

Yes, available on request - ideal for premeds, reels, or special moments. Book in advance.

HOW EARLY SHOULD I BOOK DURING PEAK SEASON?

Book at least 2-3 weeks ahead for July-August and holidays to ensure availability.